Privacy policy

Last updated: March 31, 2026

Nook (referred to as "we," "us," or "our") operates this store and website, including all related information, content, features, tools, products, and services (collectively, the "Services"), to offer you, our customer, a curated shopping experience. Our Services are powered by Shopify. This Privacy Policy details how we collect, use, and disclose your personal information when you interact with our Services, make purchases, or communicate with us. By using and accessing our Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect

"Personal information" refers to data that identifies or can reasonably be linked to you. It does not include anonymous or de-identified information. Depending on your interactions with our Services, your location, and applicable law, we may collect or process the following categories of personal information:

  • Contact Details: Your name, address (billing and shipping), phone number, and email address.
  • Financial Information: Credit/debit card numbers, payment card information, financial account details, transaction specifics, and payment confirmations.
  • Account Information: Your username, password, security questions, preferences, and settings.
  • Transaction Information: Details of items you view, add to cart, wishlist, purchase, return, exchange, or cancel, and your past transactions.
  • Communications: Information you provide when contacting us, such as customer support inquiries.
  • Device Information: Data about your device, browser, network connection, IP address, and other unique identifiers.
  • Usage Information: Details of how and when you interact with and navigate our Services.

Sources of Personal Information

We may collect personal information from:

  • Directly from You: When you create an account, use our Services, communicate with us, or otherwise provide information.
  • Automatically through Services: From your device when you use our products or services, visit our websites, and through cookies and similar technologies.
  • Our Service Providers: When they collect or process your personal information on our behalf.
  • Our Partners or Other Third Parties.

How We Use Your Personal Information

We use your personal information for the following purposes:

  • To Provide and Improve Services: To fulfill our contract with you, process payments and orders, manage returns/exchanges, maintain your account, arrange shipping, enable reviews, remember preferences, send notifications, and create a customized shopping experience.
  • Marketing and Advertising: To send promotional communications via email, text, or postal mail, and display online advertisements based on your activity and purchases.
  • Security and Fraud Prevention: To authenticate your account, secure payments, detect fraudulent or malicious activity, protect public safety, and secure our services. You are responsible for keeping your account credentials safe.
  • Communication: To provide customer support, respond to inquiries, and maintain our business relationship.
  • Legal Reasons: To comply with applicable laws, respond to legal processes (e.g., law enforcement requests), investigate litigation, or enforce our terms and policies.

How We Disclose Personal Information

We may disclose your personal information to third parties under specific circumstances:

  • Service Providers: With Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, shipping, customer support).
  • Business and Marketing Partners: To provide marketing services and targeted advertising. Our partners will use your information according to their own privacy policies. You may have the right to opt-out of sharing information for targeted advertising here 1.
  • With Your Consent: When you direct or consent to such disclosure (e.g., for shipping products, using social media widgets).
  • Corporate Group: With our affiliates or within our corporate group.
  • Business Transactions & Legal Compliance: In connection with business transactions (e.g., merger), to comply with legal obligations (e.g., subpoenas), enforce terms, or protect our rights and the rights of users.

Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes your personal information to provide and improve the Services. Information you submit will be shared with Shopify and potentially third parties in other countries. Shopify also uses data from your interactions with our store and other merchants to provide enhanced features. In these cases, Shopify is responsible for processing your personal information. For more details on Shopify's practices and your rights, please visit the Shopify Consumer Privacy Policy 1 or exercise your rights via the Shopify Privacy Portal Link 1.

Third-Party Websites and Links

Our Services may contain links to third-party websites. We are not responsible for the privacy or security practices of these sites. We encourage you to review their policies. Information shared on public or semi-public venues, including social media, may be viewable by others.

Children's Data

Our Services are not intended for children. We do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe your child has provided us with personal information, please contact us for deletion. We do not knowingly "share" or "sell" personal information of individuals under 16.

Security and Retention of Your Information

While we implement security measures, no system is entirely impenetrable. We cannot guarantee "perfect security" and recommend against sending sensitive information via unsecure channels. We retain your personal information as long as necessary to maintain your account, provide Services, comply with legal obligations, resolve disputes, and enforce policies.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information, subject to certain exceptions:

  • Right to Access/Know: Request access to your personal information.
  • Right to Delete: Request deletion of your personal information.
  • Right to Correct: Request correction of inaccurate personal information.
  • Right of Portability: Receive a copy of your personal information and request its transfer to a third party.
  • Right to Opt-out of Sale or Sharing for Targeted Advertising: Opt-out of the "sale" or "share" of your personal information or processing for "targeted advertising" here 1. If you use Global Privacy Control (GPC), we will treat this as an opt-out request for that device/browser. Learn more at 2.
  • Managing Communication Preferences: Opt-out of promotional emails using the unsubscribe link. Non-promotional emails (e.g., about your account or orders) may still be sent.

For UK/EEA Residents: In addition to the above, you may have the:

  • Right to Object to Processing and Restriction of Processing: Ask us to stop or restrict processing for certain purposes.
  • Right to Withdraw Consent: Withdraw consent where we rely on it for processing. This will not affect the lawfulness of processing before withdrawal.

You can exercise these rights by contacting us. We may need to verify your identity. We will not discriminate against you for exercising your rights.

Complaints

If you have complaints about our processing of your personal information, please contact us. Depending on your location, you may have the right to appeal our decision or lodge a complaint with your local data protection authority. For the EEA, a list of authorities can be found here 3.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. For transfers out of the EEA or UK, we rely on recognized mechanisms like the European Commission's Standard Contractual Clauses or equivalent UK contracts, unless the country provides an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

Contact Us

For questions about our privacy practices, this Privacy Policy, or to exercise your rights, please contact us: Email: lauraherring4072@outlook.com Address: 16c C Levatte Crescent, Lingan Road, NS, B1N 3K1, CA For applicable data protection laws, we are the data controller of your personal information.